Terms and Conditions

 

Welcome, and thank you for your interest in Triomax Furniture Group. These Terms of Use are a legally binding contract between you and Triomax Furniture Group regarding your use of the Service.

 

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY. BY CLICKING "I AGREE", CREATING AN ACCOUNT, PLACING AN ORDER, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS("TERMS"). If you are not eligible, or do not agree to these Terms, then please do not use the Service.

 

Eligibility. You must be at least 18 years of age to use, including to place any order through, the Service, and you may not use the Service if you have previously been suspended or removed from the Service. If you are using the Service on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind such organization to these Terms and you agree to be bound by these Terms on behalf of such organization.

 

Accounts and Registration. You may need to register with us in order to use certain aspects of our Service. When you register for an account, you may be required to provide us with some information about yourself (such as your e-mail address or other contact information). You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, in many cases you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you must immediately notify us at customerservice@triomaxgroup.com.

 

Payment. Certain activities through or features of the Service, such as placing an order, may require you to pay fees. Before you are required to pay any fees, you will have an opportunity to review and accept the applicable fees that you will be charged. A sales tax may be charged on any order placed through the Service, based on the location the order is billed to and the applicable sales tax in effect at the time of purchase. Please review the order-related terms available through the Service for more information about our pricing, shipping and processing charges, return policies, and our product warranty disclaimer, which are hereby incorporated by reference and may be updated from time to time by Triomax Furniture Group. Each order will be subject to the applicable Terms in effect at the time of purchase. Except as expressly provided at the time you place an order or in any of the foregoing order-related terms, all fees are in U.S. Dollars and are non-refundable. Triomax Furniture Group may change the fees for any activity through, or feature of, the Service, including by adding additional fees or charges, on a going-forward basis at any time. Triomax Furniture Group, or its third-party payment processor, will charge the payment method you specify at the time of purchase. You acknowledge and agree that you may be responsible for the payment of certain processing or other transactional fees depending on the payment method you specify. You authorize Triomax Furniture Group to charge, or to have charged on its behalf, all sums described herein to such payment method. If you pay any applicable fees with a credit card, Triomax Furniture Group may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.

 

Risk of Loss. Except as otherwise set forth herein or in any applicable Additional Terms, the risk of loss for and title to products purchased on or through the Service passes to you upon delivery to the carrier.

 

Returns and Refunds. If you are not fully satisfied with a purchase made through the Service, you may be able to return it as set forth in the Returns policy.

 

Product Availablity and Descriptions. Following your placement of an order through the Service, Triomax Furniture Group may send an email or otherwise acknowledge that the order has been received; however, unless expressly stated therein, this does not signify confirmation of a products price or availability or indicate that the order has been accepted or shipped. While Triomax Furniture Group strives to include accurate information and descriptions (including prices, images, specifications, and availability) of products on the Service, it does not warrant that such information is accurate, complete, reliable, current, or free of errors. Triomax Furniture Group reserves the right, but is not obligated, to modify, correct, or update information relating to any products available through the Service at any time in its sole discretion, without prior notice.

 

Warranties. Merchandise is covered by manufacturers limited warranty only against manufacturers defects. Clearance merchandise, discontinued goods, floor samples, goods with some irregularity and/or cosmetics defects in the wood, fabric, leather or other materials are sold with no warranty. All sales of this merchandise are final with respect to any and all such faults. There are no returns, refunds of service for any such faults with this merchandise. The service and all materials, merchandise sold AS ISand

an "AS AVAILABLE" basis, is without warranty of any kind, whether express or implied.

 

Contact Information. You may contact us by sending correspondence to the foregoing address or by emailing us at customerservice@triomaxgroup.com or by mail at Triomax Furniture Group 2330 McDonald Ave, Brooklyn, NY 11223

 

 

Shipping and Delivery

 

When Will My Order Ship?

 

Depending on what you order, your item may be in stock and ready for immediate delivery, or will be custom-made for you overseas. That impacts the lead time required to prepare your order for shipment.

 

After your order has been placed on our website, or over the phone, our Customer Service team will send you an email confirming the expected ship date within 24-48 hours.

  • When your order ships, you will receive an email from us with specific carrier and tracking information

  • If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule delivery.

If, at any point along the way, you need more information please don't hesitate to call our Customer Service team.

 

How Will My Order Ship And Whats the Wait Time?

 

We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Each item on our site has pre-determined shipping methods based on the specific characteristics of the product, and our years of experience in shipping these items successfully.

We offer three main delivery methods:

Small parcel items ship via UPS, FedEx or USPS and generally take 1-10 business days to arrive.

*Please note: The vast majority of our items ship with "no signature required," but this is always done at the discretion of the delivery driver.

Larger freight items ship via truck with curbside service and generally take 1-2 weeks to arrive.

*With this self-service delivery option, the truck driver will pull up to the curb in front of your home or building, and you'll need to move the goods inside your home once the driver has unloaded the items from the truck. If you live in an apartment or think you'll need assistance getting your order into your home, be sure to arrange friends or family members support, or consider upgrading to a White Glove service described below.

White Glove service is a higher level of freight service with more options and generally takes 2-3 weeks to arrive. These options include:

First Threshold: where the driver will bring your item just inside the sweep of the first door.

Inside Delivery/Room of Choice: includes moving the packaged product to your room of choice, but does not including opening/assembly/debris removal .

Full White Glove with Assembly: a worthwhile option to consider when ordering items like beds and bookshelves that might require professional assembly.

Please note that we do not support any wall mounting, plumbing or electrical wiring that may be required for your product.

 

What If My Order Arrives Damaged?

If by some chance, your item was damaged during transit, please contact our Customer Service team.

 

How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

 

Returns + Cancellations

 

Cancellations

Once we receive your order we get to work on it immediately. This means that once we've started processing your order, changes and cancellations are not accepted. If you have any questions or concerns, please call our Customer Service Team.

 

Returns

We want you to love your purchase. Triomax accepts returns on a vast majority of our products (in new, uninstalled condition and original packaging) within 14 days of receipt, unless otherwise noted on the product page. Contact our Customer Service team to initiate a return authorization. You are responsible for shipping the product back to us and we will credit your account within 10 days of receiving the product in our warehouse, less a deduction for the price of outbound shipping. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RMA#.

Items marked "Non-returnable" may not be cancelled or returned. Custom or Made-to-Order items, imported items, and certain large volume orders are also non-cancellable and non-returnable.

 

Damages

Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. Sometimes it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

 

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 14 days of receiving your order.

 

Warranties

Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.